Pyronix have issued the following Technical Bulletin (TB028) in relation to ProControl+
ProControl+ requires account isolation
Due to compliance requirements, data held against accounts for ProControl+ can no longer be used when logging in to Hik-Connect or vice versa. Users will no longer be able to use Hik-Connect and ProControl+ with the same login details.
Whilst we expect this will impact a minority of customers which use both platforms, it is important that you are aware of the change and implications to advise your customers.
Scenario 1
Using ProControl+ and trying to log in to Hik-Connect with the same credentials.
Users will be asked to ‘transfer’ or ‘upgrade’ their account to a Hik-Connect account. If they do this, they will not be able to log in to ProControl+ again with those same credentials.
To continue using ProControl+, users should follow the steps below when trying to log in to Hik-Connect:
Step 1
Click ‘Remind me next time’
Step 2
Click ‘More’
Step 3
Click ‘Logout’
Please note: The only way to remedy this, if you or your customer has already clicked to ‘agree’ and ‘Confirm’, is to deregister the devices from the Hik-Connect account, and register them under a new account (which you will need to create) within ProControl+.
Scenario 2
Using Hik-Connect for cameras and migrating to ProControl+ for intrusion and video
Step 1
Remove devices from within the Hik-Connect app.
Step 2
Deactivate Hik-Connect account.
Step 3
Set up a separate ProControl+ account from within the ProControl+ app.
Step 4
Register the devices on ProControl+ account.
Both Hik-Connect and ProControl+ use the account system created by EZVIZ, a group company within the Hikvision family.