Warranty covers faults with supplied equipment under normal use. This includes issues such as:
- Recorder faults
- Camera faults
- Power supply issues caused by component failure (not by improper shutdown)
- Cabling faults where the cable has not been physically damaged
Warranty does not cover accidental damage or external causes, for example:
- Physical impact damage to a camera or cable
- Water ingress caused by third party alteration or damage
- Damage caused by builders, decorators, gardening works, or pets
- Power surge or lightning damage
- Damage caused by tampering or unauthorised changes to the system
If something stops working, contact us with details and we will advise the quickest route to get it resolved.