To help us diagnose issues quickly, please include as many of the details below as possible:
- Your name, address, and best contact number
- What the problem is, and when it started
- The recorder type (DVR or NVR) and brand if known
- A photo of the recorder front and rear if possible
- A photo of any error message on screen
- Whether the issue affects all cameras or only one
- Whether remote viewing is working, or has stopped
- If you recently changed your internet router or provider
- If you use powerline adapters, switches, or Wi-Fi links
If it is urgent, call us. If you email, add clear photos or a short video if possible, as that often speeds things up dramatically.